Terms & Conditions of Service for NotebookMechanix.com

Last Updated 03/13/2007

NotebookMechanix.com strives to protect customer data. However, I understand that as the customer, I am solely responsible for my data, including backing up all data prior to sending my notebook to NotebookMechanix.com for repair. I understand that if I am unable to back up the data, I will notify NotebookMechanix.com. NotebookMechanix.com is not responsible for any software or data.

NotebookMechanix.com abides by privacy rules issued by the U.S. Department of Health and Human Services requiring the Health Insurance Portability and Accountability Act of 1996, HIPPA.

New, used, or refurbished parts may be used in the repair of my notebook. All parts will have a 30 day limited warranty from NotebookMechanix.com.

I understand NotebookMechanix.com is not responsible for keeping or returning defective parts that are replaced as part of the repair, unless specifically requested by me prior to sending my notebook in for repair.

I understand some service related problems, including viruses, spyware, adware and other software issues may not be removable or repairable. In the event the computer's operating system may need to be reloaded, I will include the installation discs / recovery media that came with my computer. I understand NotebookMechanix.com is not responsible for the functionality of any software, including Microsoft Windows, and that NotebookMechanix.com's 100% satisfaction guarantee does not apply to software issues.

I understand NotebookMechanix.com is not responsible for any damage to my laptop that occurs during shipping to or from their location. I understand that I am responsible for properly packaging and insuring my notebook when shipping it to NotebookMechanix.com. NotebookMechanix.com will declare a value of up to $999.00 during return shipment and if I desire additional coverage, I am responsible for notifying NotebookMechanix.com and covering any additional expense.

I understand that any shipping/handling charges paid to NotebookMechanix.com are not refundable.

While most repairs fall under the “flat rate” service offered by NotebookMechanix.com, I understand that some repairs are not covered. Such repairs include, but are not limited to; multiple defective parts, motherboard replacement and LCD display replacement. In such cases, NotebookMechanix.com will notify me with a quotation of the additional repair costs.

If I decline the additional repair(s), NotebookMechanix.com will refund the service fee minus a $49.95 diagnostic fee, and will return my notebook using the return service option I selected and for which I prepaid.

I understand that some notebook computers may not be repairable due to extensive damage or parts being unavailable. If my notebook is found to be “unrepairable” by their service technicians, NotebookMechanix.com will refund the service fee, and will return my notebook using the return service option I selected and for which I prepaid.

I understand that in some cases the “2 Day Guaranteed Turnaround” repair service may take longer than two business days to complete. If this occurs, at the sole discretion of NotebookMechanix.com, my return shipping option may be upgraded at no charge, OR I may receive a refund of the difference between “2 Day” and “7 Day” service levels.